F**k you, Travelocity!

I know controlling you anger is important, but I can't stand for Travelocity!

Well, here is what happened to me today... I decided to stay at  my parents' house in Japan for 3 weeks and booked a flight at Travelocity because they were offering the cheapest straight flight tickets. My husband had purchased tickets from them and we had no issues with them. But this time was different.

About 5 hours later, I received a email from Travelocity saying my reservation was cancelled because I didn't reply to their phone call or email immediately. I was so shocked and checked my phone and email inbox, but I didn't receive any phone call or email at all and had no idea why they did that without my permission. The email also says "if you call us, we're happy to explain the reason of the cancellation" so I did. I was not sure how long I waited, but at least 10 minutes later finally an operator named Michel picked up the phone. Her tone was obviously RUDE, but I tried to be nice and explained what happened to me. She asked my ID number. I couldn't find it immediately and told only I knew was reservation number. Then she suddenly hanged up the phone on me! WTF? I couldn't believe that she even didn't give me 10 seconds to find my ID number. I was so pissed, but to know the reason of the cancellation, I found another customer service number and called them again.

The next operator was Indian guy, but he was nicer than Michel and explained what happened, my family name on my Japanese passport(using my maiden name) and my family name on my debit card(using my husband's family name) were different, so they thought someone stole my card to bought the ticket. I asked him if they ever called or  sent me a message me about my 2 different family names. He said "I have no idea, but it would have happened due to the miscommunication(I doubt they had ever tried to communicate with me) I sincerely apologize. You might be able to get the ticket back, so I'll put you through to another service representative"

Unfortunately, Michel picked up the phone again(hello, another representative, anyone?) I asked her for help, but she kept saying she couldn't help me because the ticket was already cancelled so I had to go online and make another reservation after getting refund. I asked her politely if I could talk with manager, but her answer was "I'm sorry, here is no manager today" Then I understood kept talking with her was waste of time and energy and said hanged up on her after saying thank you for your help.

Afterwards, I sent them a complaint message and received automatic reply promising up to 72 hours reply from customer service immediately. However, I haven't heard from them yet even though they keep sending me promotion emails. After I received refund, I called Japanese tour agency in the neighborhood. The agent was so polite and respectful to me and arranged my flight in less than 10 minutes. Comparing with this Japanese agency, Travelocity is a joke. If you google "travelocity complaints", you'll see TONS of similar complaints from angry ex-customers. I can't believe they're the 6th biggest travel agency in the US.

I'll never ever use Travelocity again.

Hi from Chicago :)

Few days ago, I flew to Chicago from Honolulu with 2 pieces of heavy luggage and my scaredy cat and after 14 hours flight, finally arrived to O'Hare airport. 14 hours... it's a miracle that my cat didn't pee or poop during the flight.

Honestly, this cross continent moving was the one of the greatest things I've ever done. Before moving, my husband left for mainland earlier to receive his car in Seattle. So I did a lot of things I needed to do for moving out by myself, like cleaning apartment complex completely(the former tenant obviously didn't clean her mess before moving out at all, but the landlord wanted me to do it. WTF?!), dumping trash, selling furniture on Craigslist(it was so frustrated because most of the potential buyers cancelled the appointment without phone calls. After phone calls and phone calls, I wasn't able to sell my dresser. So I gave it to my friend for free), working full time and packing and carrying boxes to post office by bike(because my husband had shipped his car already. I'm sure I went there at least 10 times)

Me and my husband gonna stay at his parents' house until we get new apartment, but sadly we can't live with my cat because my father in law is allergic to cats. So my husband's best friend gonna take care of my cat for a while. Gosh, I already miss him so much :(

But coming back home is always good.